Account
Your account
The account is optional. It knows your Pro on every device and, only if you switch it on, keeps your work in step between your devices. Here you see what it holds, where you are signed in, and you can change the password, download everything or delete it.
Checking your account…
Signed in
Ways to sign in
Password and recovery
Recovery code
E-mail to recover the account (optional)
Pro and subscription
Sync between your devices
What is uploaded, and when
- What goes up, only with sync switched on: projects, budgets, survey sheets, job reports, checklists, price lists and the rest of the documents, with their photos and files; your library and your company details; the saved jobs and stock of the cutting optimisers, the offcut rack and saved glass schedules; Purchases and Family.
- Photos and files: they sync with the Plan Taller. Without it they stay in this browser, as they are; on your other devices, a document that uses them arrives without them.
- When: a few seconds after you save, and every little while with a page of the site open. Without a connection it waits and goes up when the connection is back.
- Never: what you type in the calculators while you use them, your answer to the cookie notice, your preferences, or the Pro mark of this browser (the account knows your Pro).
- Who can read it: it travels encrypted (HTTPS) and is stored on our server as it is, where the server can read it: it is not end-to-end encryption. Photos go up as they were taken, with their location if they have one.
Versions kept from both sides
When the same thing was changed on two devices, both versions are kept. Here is what happened, and where.
Where you are signed in
Each browser where you signed in, with the kind of browser and system and when it was last used. No IP address is kept.
Download everything in your account
One ZIP file with what the server keeps about you: your account, sessions, payments and every synced item, with its files. For what this browser keeps, there is My data.
Delete the account
Deletes on the server your account, its username and password, its sessions, the synced copy and the record of your Pro payments; Pro paid with this account stops being recognised on other devices. What is in this browser stays (to delete it, use My data).
What the account keeps
Without sync: your username as you wrote it, your password only as a one-way hash (PBKDF2, never the password itself), the recovery code also as a hash, your e-mail address only if you add one (encrypted on our server), the other ways you sign in, the browsers where you are signed in (only the kind of browser and system, never the IP address) and your Pro payments. With sync switched on, also what is listed above, as it is in your browser. It is used for the account and for sync, nothing else.
If you forget the password
The recovery code you saved when you made the account lets you choose a new one; it works once, gives you a new code and closes every session of the account. If you added and confirmed an e-mail address, you can also ask for a link to it. Without either, we cannot open the account for you: nobody here knows your password.
Switching sync on, and off
Before anything moves, the page counts what will go up from this browser, what will come down from the account, what is already the same and what differs. What differs is never overwritten: both versions are kept, and this page shows where. Switching it off leaves everything in this browser; the copy on the server is deleted only if you tick that too, and other devices that still sync then stop without deleting anything of theirs.
If the same thing was changed on two devices
A document changed on both comes in twice, side by side, the other device's version marked as such. A single setting, such as a project's name or your company details, keeps this device's value and saves the other here, with a button to use it instead. An issued document is never rewritten: a different version of it arrives as a copy.