SyntaxFlow

Purchases

Organise the evidence of your purchase and track what is still open

Choose what happened and start your case: a timeline with the source of every fact, what you are missing, a draft for the seller and what is still pending.

  • In this browser
  • No account
  • Free

What happened?

Start my case See an example first

The case is kept in this browser. You can export it or delete it whenever you want.

What it helps you answer

  • What happened

    Every step of the purchase in order, with the document it comes from or marked as your own statement.

  • What you can show

    What a document backs up, kept apart from what you only remember.

  • What you are missing

    The receipt, date or number worth getting before you write.

  • Which message to prepare

    A neutral draft with facts you have confirmed. You copy it and send it yourself.

  • What is still open

    The next action and its date, and the real state: promised is not received.

  • How to keep it

    Export the summary, the timeline and the documents you choose, or delete it all.

Example with made-up details

What a case looks like

What you have, scattered

  • Email“Order EJ-20417 confirmed” · 3 Feb 2027 · €89.90
  • Email“Return accepted” · 10 Feb 2027
  • PhotoShipping receipt · 12 Feb 2027
  • Chat“We have received your return. The refund will be made in 5-7 days” · 16 Feb 2027
  • Your note“Nothing had arrived by 8 March”

What you get to review

  1. 3 Feb 2027Purchase, €89.90confirmation email
  2. 10 Feb 2027Return acceptedemail
  3. 12 Feb 2027Parcel sentphoto of the receipt; you type the date
  4. 16 Feb 2027The shop reports receiving it and promises the refundchat
  5. 8 Mar 2027No refund by this dateyour statement
  • Status: Refund: promised by the shop, not confirmed by you
  • Status: Worth adding: the refund notice, when it comes

Draft · Ask about a refund

To: Recipient pending

Subject: Order EJ-20417 · Ask about a refund

Hello,

I am writing about order EJ-20417, placed on 3 February 2027, for €89.90.

According to your message, you received the return on 16 February 2027.
To date I have no record of the refund of €89.90.
Could you tell me whether the refund has been issued, on what date and for what amount?

I look forward to your reply. Thank you.

Example with made-up details. Every fact stays “extracted, pending review” until you confirm it, and the draft uses confirmed facts only.

How it works

  1. Choose the problem, or look at the example first.
  2. Add what you have: PDFs, screenshots, text pasted from an email or a chat, or details typed in.
  3. Review what was read: every fact says which document it comes from, and you confirm or correct it.
  4. See the timeline, what is missing and any contradictions.
  5. Draft the message with confirmed facts only. It is copied or downloaded; it is never sent on its own.
  6. Record the reply and follow the case until it is closed.

Start from your situation

You returned something and the refund has not arrived

You returned an item and the refund has not arrived. Gather the confirmation, shipping receipt and amounts, see what is missing and ask for confirmation.

Open

It says “delivered”, but the parcel never arrived

Tracking says delivered and the parcel is not there. Gather the order, the tracking and the messages with their dates, see what is missing and draft a message.

Open

All the evidence of a purchase, in one place

Invoices, emails, screenshots and tracking in one case: every fact with the document it comes from, what is missing, a timeline and a tidy export.

Open

What it is not

  • It is not a law firm and it does not file complaints for you.
  • It does not guarantee you get your money back, nor say the shop has broken the rules.
  • It does not compute legal deadlines: when there is no verified rule for your case, it says so.
  • It sends nothing to anyone: you decide what to copy and to whom.

Your data stays in this browser

The case, its documents and the drafts are kept in this browser's storage, on this device. Nothing is uploaded to a server and no account is needed.

It is not a backup: if the browser's data is cleared, or this is a private window, it goes. Export the case to keep a copy elsewhere, and delete it whenever you want.

Usage figures count actions, such as “case created”, never what you type or upload.

Questions people ask

Do I need an account or to pay?

No. Everything here works without an account and without paying, in this browser.

Does it complain on my behalf?

No. It prepares a draft with the facts you have confirmed; you review it, copy it and send it yourself through the channel you choose.

Will it tell me if I am entitled to a refund, or how long the shop has?

Not reliably: that depends on the country, the kind of purchase and the situation. It helps you organise the case, and below there are public resources where you can ask.

What if the shop tells me two different things?

If they are two amounts, two order numbers or two dates, both are kept, each with its source, marked “two different values”. Anything else stays in the timeline, in order and with its document. A contradiction does not mean fraud: it is something to clear up, and you can draft a message asking them to confirm.

Which documents work?

PDFs such as the invoice, the confirmation or the label; screenshots and photos; text pasted from an email or chat; or details typed in. Images are not read automatically yet: you see the image and type the details yourself.

Where to ask about your rights

These organisations have no connection with SyntaxFlow. Choose the one that matches where you live and where the seller is: the language of this page does not decide your country. Elsewhere, look for your country's consumer authority.

Shall we start?

Choose above what happened, or open the example to see a complete case with made-up details.

Choose my problem